Customer relations are the core of our business: whether we serve local authorities or private individuals, we want to do well and build relationships based on trust! 🤝 For long construction sites, weekly debriefing meetings allow us to discuss progress as well as the problems encountered.
🤯 But the flow of days of the job site(s) follow one another, the driver often has no time to make progress reports, and when a problem arises: here it is quickly forgotten, or reassembled far too late! The customer, presented with a fait accompli, grumbles.
Kraaft is also a communication tool with your customer!
✔️ I centralize my discussions, whether they are internal or external
✔️ I provide my client with a single feed to track my job site
✔️ I have control over what I share with my client
Photos are time-stamped and geo-located
✔️ My client knows where the photos are located and can link them to their GIS
✔️ I gain in reactivity on the declaration of my problems and stopping points
✔️ I can provide him with an additional service
✔️ I find all the key elements of the follow-up in the same place, and distribute them to all the actors of the job site
✔️ My teams are easily aware of my interactions with the client.